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updatedAt: 2026-09-30T14:46:53.000Z
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# Agent Assignment
An agent is the Team Member who is the point of contact and responsible for the relationship with the Person.
When you assign a Team Member as the agent for a Person, the Team Member takes responsibility for maintaining the relationship with the Person. In practice, this means:
1. The assigned Team Member is granted access to call and text with the Person
2. When the Person texts or leaves a voicemail at their shared Chapter Phone Number, the agent gets push notifications on the Solidarity app and dashboard.
# Making Agent Assignments in Dashboard
Open the person's profile. In the 'Relationships' box in the right sidebar, click the 'Agent' field and select a team member.
# Assignments in the Solidarity app
On the person's profile in the Solidarity app, tap 'Assigned Agent', and then tap 'Assign Myself'. To stop being the agent, tap 'Unassign Myself'.