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updatedAt: 2026-09-30T16:14:11.000Z
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# Stripe

Stripe is used in order to allow your Organization to accept one-time and recurring donations. To connect a Stripe account, make sure you're logged into the Scope of the Organization or Chapter for which you want to connect a Stripe account, and navigate to the Finances tab. Here, you will see a "Connect with Stripe" button in the top right corner. Its menu has 'New Stripe account' and 'Connect existing Stripe account'. The Finances tab and both options need 'Manage Finances'.

'New Stripe account' creates a Stripe account in your organization's country and opens Stripe onboarding. 'Connect existing Stripe account' sends you to Stripe to sign in, with no email address to enter in Solidarity Tech. In either case, you may need to answer several questions about your organization.

![](https://files.readme.io/c0c5e00-image.png)

Make sure you answer all of the Stripe account questions correctly. You will have to verify your identity and connect a bank account that will receive the payout funds from your donation page. After onboarding, Stripe returns you to Finances > Overview in the Solidarity Tech dashboard. If you stop before onboarding ends, click 'Complete setup in Stripe Dashboard →' in the 'Stripe Onboarding Incomplete:' banner on Finances > Overview. If the banner is not there yet, click 'Connect with Stripe', then 'New Stripe account' again.

You can always log in to your Stripe dashboard at dashboard.stripe.com to update your business, payout details, or export transaction data directly from Stripe. You can also export your payment and payout data directly from the Solidarity Tech Finances tab.

## Removing or disconnecting a Stripe account

Remove an account from its menu on Settings > Integrations > Stripe with 'Delete' or 'Disconnect'. Deleting or disconnecting a Stripe account does not cancel its recurring donations in Stripe. Cancel them first in Finances > Subscriptions.

Any published page that pays out to the account blocks removal, including a ticketed event page. To clear a page, open its Details tab, change 'Choose Stripe Account for Payout', and save. You can also unpublish the page. If any such pages still reference the account, the deletion and disconnect modals will list those pages instead of offering the action. Update or unpublish each listed page first, then return to Settings to complete the removal.

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## Troubleshooting

### "Connect with Stripe" still showing after setup

If the button still says 'Connect with Stripe', Stripe has not yet sent details for an account in your current scope. Check that you are logged in to the scope where you connected the account.

When a saved account is not fully set up, Finances > Overview shows the 'Stripe Onboarding Incomplete:' banner. It lists what Stripe still needs, such as TOS acceptance, identity verification, an address, business information, or a phone number.

**Solution:** Click 'Complete setup in Stripe Dashboard →' on Finances > Overview, or 'Complete Setup' in the account's menu at Settings > Integrations > Stripe. Either link opens Stripe onboarding for the incomplete account.

### Connecting an existing Stripe account

You can connect an existing Stripe account instead of creating a new one. When you click 'Connect with Stripe', choose 'Connect existing Stripe account'. Stripe then asks you to sign in to the account.