Before you can send emails from your domain using Solidarity Tech, you must add and verify your Email Domain. This process proves that you own the domain and authorizes Solidarity Tech to send emails on its behalf.

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Important: DNS configuration is your responsibility. Solidarity Tech provides the DNS records you need to add, and the dashboard will tell you whether verification succeeded or failed. However, the actual process of logging into your domain registrar and adding DNS records is outside of Solidarity Tech's control. If you need help navigating your domain registrar's DNS settings, you must contact your domain registrar's support team directly (e.g. GoDaddy support, Namecheap support, Cloudflare support, etc.). Solidarity Tech support cannot configure DNS records on your behalf or troubleshoot issues within your domain registrar's control panel.

Adding Your Email Domain

Navigate to Settings → Email Domains in the Solidarity Tech dashboard, and click the button to add a new domain. Enter the domain you want to send emails from (e.g. yourorganization.org).

Verifying Your Email Domain

Once you've added the domain, you will be taken to a page showing the DNS records you need to add to your domain's DNS settings. You will see 7 records: 3 CNAME records, 3 TXT records, and 1 MX record. You should add all 7 records to ensure high deliverability of your emails.

The 3 CNAME records authenticate your domain with DKIM. The TXT records configure DMARC, SPF for your root domain, and SPF for bounce handling. The MX record enables custom return-path alignment for improved deliverability. An optional BIMI record can also be added to display your logo in supported email clients.

To add these records, you will need to:

Log in to your domain registrar's website (e.g. Namecheap, GoDaddy, Cloudflare, Squarespace, etc.)
Find the DNS settings or domain management area
Add each of the 7 records exactly as shown in the Solidarity Tech dashboard

Each DNS record entry has a Type (CNAME, MX, etc.), a Name, and a Value. These must be entered into your domain's DNS records 100% correctly in order for verification to succeed.

The process for accessing and editing DNS records varies by provider. Here are links to instructions for several popular providers:

Once you have added all 7 records, return to the Solidarity Tech dashboard and click the "Verify Domain" button:

It may take anywhere from a few minutes to several hours for DNS changes to propagate across the internet. If verification does not succeed immediately and you are confident the records are correct, wait a bit and try clicking "Verify Domain" again.

Troubleshooting DNS Records

Common Issues:

Issue	Solution
Domain still "Pending" after 24+ hours	Double check that all 7 records are added exactly as shown. Even small typos will cause verification to fail.
CNAME record conflicts	Some providers don't allow CNAME and other record types on the same subdomain. If you see errors, contact your domain registrar's support.
"Record already exists" error	You may need to update an existing record rather than create a new one.
SPF record conflicts	You can only have one SPF TXT record per domain. If you already have an SPF record (e.g. for Cloudflare email forwarding), combine them into a single record by merging the `include:` directives.

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Domain name auto-appending: Most DNS providers (GoDaddy, Namecheap, Cloudflare, etc.) automatically append your domain name to record names, so you only need to enter the subdomain portion shown in the dashboard. However, some providers require the full record name including your domain. If verification fails, try it the other way. Similarly, some providers append your domain to the Value/Target field. If that happens, add a trailing dot (.) to the end of each CNAME value (e.g., abc123.dkim.amazonses.com.). The trailing dot tells your DNS provider it's a complete domain name and should not be appended to.

Provider Specific Notes:

Cloudflare: Make sure the proxy toggle (orange cloud) is OFF for CNAME records used for email verification.
Squarespace: Access DNS through Domains → your domain → Advanced Settings → DNS Records. Squarespace auto-appends your domain name to CNAME host fields, so enter only the subdomain portion.
GoDaddy: DNS settings are under Domain Settings → Manage DNS. When adding CNAME records, GoDaddy may ask if you want to resolve on the shorter domain name. Choose yes.
Namecheap: Use Advanced DNS in your domain dashboard.

Verification timeline: DNS changes typically propagate within a few minutes, but can take up to several hours. If your records look correct but verification still fails, click "Verify Domain" again after waiting.

Still stuck? Use a DNS lookup tool like mxtoolbox.com or digwebinterface.com to verify your records are publicly visible. For all other DNS issues (records not appearing, errors adding records, conflicting records), contact your domain registrar's support team.

Restricting Domain Usage

Once a domain is verified, you'll see a "Restrict to This Scope Only" toggle on the domain settings page.

When enabled, only users at that scope or a parent scope can use email senders from this domain. Users at child scopes (like chapters under an organization) will not be able to see or create email senders using this domain.

Parent organizations may enable this setting to protect their domain's sender reputation.